Return policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Conditions

To be eligible for a return, your item must:

• Be unused and unworn.
• Be in the same condition as received.
• Have all original tags attached.
• Be returned in its original packaging.
• Include proof of purchase (receipt or order confirmation).

How to Start a Return

To request a return, please contact us at Support@shopzavea.com.

Once your request has been reviewed, we will provide you with:

• The correct return address.
• Detailed return instructions.

Please note: Returns sent without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at Support@shopzavea.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

• Damaged
• Defective
• Incorrect

please contact us immediately at Support@shopzavea.com. We will assess the issue and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

Exchanges

We do not offer direct exchanges.

If you would like a different item, simply return your original purchase. Once your return has been approved, you can place a new order for the desired item.

Refunds

After we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.
• Refunds are processed within 10 business days after approval.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at Support@shopzavea.com.